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TeamLeader- Bhayandar - Mumbai

2.00 to 6.00 Years   Mumbai City   08 Aug, 2023
PES HR Services
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Role : Team LeaderExperience : 2+ yearsEducation : Min HSC or Any GraduateWork Location : BhayandarWeekly Off RotationalKey Responsibilities:
    • Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.
    • Plan, implement & monitor deliverables for the teams reporting to him.
    • Coordinate with other departments for smooth implementation of work.
    • Responsible for maximizing revenue & minimizing cost.
    • Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
    • Responsible for Daily Operational Reports.
    • Responsible for morale & motivation of the staff.
    • Responsible to train & create growth opportunities for Subordinates.
    • Managing Employee Relations, conducting Skip Level meetings and improving employee connect.
    • Ability to liaise with relevant support departments stakeholders.
    • Ability to create an environment of trust and fairness, and drive organizational culture and values.
    Technical Skills:
    • Analytical Skills and data analysis using excel.
    • PowerPoint making & presentation skills.
    • Readiness to work in various shifts and weekends based on organizational requirements.
    • Basic understanding of key Financial evaluations and sensitivity to managing process P&L.
    • Strategy development and knowledge of operational metrics like attrition, service levels etc
    • Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans.
    • Good negotiation and persuasive skills.

Keyskills :
salesresource allocationclient managementoperationsproject handlinganalytical skills

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