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Technical Support Executive

5.00 to 8.00 Years   Mumbai City   08 Apr, 2021
BRAIN HUB SERVICES LLP
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 3.5 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

We Have Opening ForTechnical Support Executive.Location: Mumbai (Andheri)Roles & Responsibility:

  • Handling Technical Support Calls & Tickets
  • Resolving issues - Remote Access, Phone Support, etc.
  • Performing Installation & Configuration of IceWarp, MySQL, SSL, Linux & Windows Server OS
  • Monitoring Servers (IceWarp, MySQL, etc)
  • Performing Migration
  • Handling Presales queries (L1/L2)
  • Handling important/urgent calls during non-office hours
  • Providing Support during Emergency as required (Off hours)
  • Should Handle atleast 30 Tickets per month when in support role
  • Should handle atleast 4 implementations in a month
  • Handle escalation from Customer (as per escalation matrix)
Key skills: Messaging Administrator, Windows server, Linux server, System AdministratorKnowledge Required:
  • Administration of Windows
  • Administration of Linux (CentOS, Debian, Ubuntu)
  • Network level skills
  • Email protocols (SMTP, POP3, IMAP)
  • MS SQL Server, MySQL Server (Installation, configuration, fine tune, backup restore, query execution, troubleshooting)
  • Experience with ActiveDirectory and LDAP.
  • Experience with the administration of mail servers - MS Exchange/Lotus Domino/Postmaster/Zimbra/Mdaemon
  • Virtualization(VMWare, HyperV)
  • Knowledge in SSL Certificates
  • Knowledge of helpdesk/ticketing system (Kayako/Zendesk)
  • Technical understanding (Systems, Database, Networks)
  • Very Good communications skills - English, written & spoken
  • High customer orientation, communication strength, team ability
  • Self-initiative / motivation / willingness to learn
  • 5+ years of experience in the same domain

Keyskills :
networkingtechnical supportcustomer servicecustomer relationstroubleshooting

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