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Tenant Relationship Manager ( Store Manager ) - For Mall

5.00 to 7.00 Years   Mumbai City   30 Aug, 2022
Oasis Human Resource Consultants Hiring For Leading Real Estate Company
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 5 - 10 Lakh/Yr
IndustryReal Estate
Functional AreaFashion / Textile Design
EmploymentTypeFull-time

Job Description

    Roles and ResponsibilitiesAge Limit 30 yearsExperience of around 4-6 years of experience within a shopping mall orretail property management Environment
    • Primary contact and spokesperson within the Centre for all the tenants
    • Comply with policies and regulations defined in the Centre Tenant Handbook, Administer Tenant Issue and Complaints Resolution process
    • Manage a portfolio of tenants during his/her tenancy that includes developing and managing effective relationships across tenants, the mall management team, customers and cross-functional staff
    • Build relationships to ensure the successful delivery of the short, medium and
    long-term expectations of Mall stakeholders whilst implementing strategies to advanceour retailers revenue, profitability, operations and sustainabilityDuties&Responsibilities:LiaisonbetweentheTenantsandtheMallManagementTeam
    • Assume daily point of contact for retailer relationship management the for Tenant portfolio
    • Foster closer relationship between tenants and the management team
    • Dissemination of information to the tenants on all operational matters
    • Ensure all tenants and key stakeholders are aware of the standards, products and services
    • Attend to needs of tenants in shopping mall
    • Provide consultations to tenants on their business or operations needs
    • Evaluate and provide advice to tenants on matters such as shop concept, image, merchandise, selling strategies and services
    • Design, conduct, evaluate and interpret tenant satisfaction surveys
    TenantPerformanceManagement
    • Manage projects to meet key objectives that drive the performance of tenants
    • Maintain systems for collating and reporting on retail development and performance
    • Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities
    • Monitor and analyse tenants mid to long term performances to ensure tenants performance meets the Centre objectives
    • Provide report performance metrics to the senior Mall Management team
    OperationalManagement
    • Generate the Tenant Activity Management Reports and recommendations
    • Develop and implement the shop level tenant visitation schedule Provide input to the Tenant Handbook
    • Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory Standards and Procedures
    • Identify and ensure that the standards are communicated to all tenants and implemented accordingly
    • Regularly review and if necessary, improve upon operational systems and processes
    • Monitor and measure tenant compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations and Tenant Handbook obligations
    AdditionalSkills:
    • Able to communicate effectively in English
    Independent, self-motivated & multi-taskerDesired Candidate ProfileQualificationAny Graduate/Post- Graduate, preferably from Retail backgroundOverallExperienceExperience of around 5-7 years of experience in successful track record of building effective tenant relations within a shopping mall or retail property management environmentType of industryShopping Mall/Retail PropertyManagementEssentialExperienceExperience of around 4-6 years of experience within a shopping mall orretail property management EnvironmentContact DetailsSofiyaOASISInterested candidates can share there resume on hidden_email

Keyskills :
liaisonapparelstore managementfashiontenant relationsstorehotelmall

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