UORM - Credit Cards

Job Description

*CBGAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Job Purpose:A person in this role will own (design, implement, improve, monitor and steer other teams & vendors) the overall governance & controls framework across all products, channels and services of Retails Assets and Credit Card Division. This person will ensure internal and pertinent local/global regulatory guidelines are implemented or reporting s are done by teams concerned in time and with the desired quality. As a gatekeeper for all regulations & controls, this person will ensure operational risk identification, periodic management awareness & management as well.Key Accountabilities, KPIs and Job Responsibilities:Following are the key deliverables/tracks for the role:

1. Act as the Retail Assets and Credit Card Unit Operations Risk Manager, managing operational risks & events:

1. Enhance risk governance at CBG India by facilitating various Committees within the unit and providing due representation in governance committees across the bank.
2. Ensure timely implementation of operational risk policies, standards and guides
3. Develop and ensure timely implementation of unit specific operational risk policies, standards and procedures
4. Review and ensure approvals are obtained for deviations from corporate operational risk policies and standards
5. Co-ordinate audit and regulatory inspections
6. Ensure timely reporting of Ops risk events and the completeness and correctness reporting being done in accordance with Group s reporting and classification standards
7. Reviewing & providing advisory guidance on the appropriateness of risk mitigating measures/plans
8. Analyzing and reporting operational risk events, loss trends and root cause to CBG/ SU management and relevant risk and control committees.
9. Key Risk Indicators monitoring.

• Periodic review of the unit specific KRIs/ Common KRIs in consultation with BU/ SU Head.
• Analyse and monitor the KRI data and trends.
• Highlight KRI trends and issues/ exceptions to BU/ SU mgmt and relevant risk and control committees and forums

1. Risk and Control Self Assessment

• Identify/update the scope of RCSA to be completed for CBG India.
• Plan and implement the RCSA program across all areas within CBG
• Provide guidance on identifying and assessing inherent/net/residual risks and aligned internal controls
• Validate RCSA against actual risk event losses, KRI trends, audit and regulatory inspections

1. Governance of Ecosystem Partners

• Facilitate the Outsourcing Risk Review with the control teams including ISS, Operations, Technology, Audit, GPS, Risk, Legal and ComplianceFacilitate the assessment process required for Outsourced Service Providers with the Ecosystem partners and the control teams

1. Product/ Process Risk reviews

• Facilitate NPA review and approval process for Retail Assets and Credit Cards within the Country and Regional stakeholders
• Review of periodic Product releases
• Identification and running of theme based reviews of the processes from Controls perspective

1. Business Risk Management

• Identification of Legal and Compliance risks, mitigants and residual risks in co-ordination with the business & operations teams, and facilitate the process of risk acceptance.
• Co-ordinate with Legal and Compliance teams for necessary Regulatory compliance and communications.
• Facilitate the business and operations team in establishing the risk framework for Retail Assets and Credit Cards and ensuring timely closures.

1. Pro-active audits to ensure the best possible audit rating

• Liaise with the Audit team for establishing a risk based audit approach.
• Co-ordinate with the audit team for assessments. Close monitoring & tracking on audit issues.

• Business Continuity Management

• Ensure timely implementation of BCM policies and standards
• Ensure timely reporting/ escalation of incidents causing disruptions to the business
• Highlight key BCM issues to unit mgmt and track action plans to closure

1. Stakeholder & talent management

• Timely identification of resource requirements and onboarding + retention of selected team
• Manage & supervise team, maintaining team productivity and motivation levels
• Creating knowledge depth in the team by regular training & knowledge assessments, upskilling to aid in business continuity
• Constant compliance to laid down training & certification requirements

Maintaining professional & cordial working relationships with various business and support functionsExperience:

• Demonstrated track record in managing operational risk, governance & controls in retail banking
• Exposure to and familiarity with technology solutions for banking and of industry trends
• Intensive knowledge of Indian banking and regulatory guidelines
• Minimum 8 10 years experience in Credit Card and Retail Asset division, operational risk management, business controls
• Experience of multi-tasking, managing multiple stakeholders and independently having CXO level interactions

Prior exposure to process writing, controls and governanceEducation / Preferred Qualifications:

• Bachelor s degree from a recognized university
• Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience

Professional qualifications on projects and change management are desirable but not mandatoryCore Competencies:Competencies, traits & desired levels of proficiency:

• Problem solving - HIGHLY ADVANCED
• Multi-tasking in high complexity & time critical situations - ADVANCED
• Self driven - HIGHLY ADVANCED
• Planning & organising - HIGHLY ADVANCED
• Change / innovation orientation - HIGHLY ADVANCED
• Ownership of result - HIGHLY ADVANCED
• Teamwork & collaboration HIGHLY ADVANCED
• Vendor management - ADVANCED
• Communication - ADVANCED
• Leadership - ADVANCED
• Developing & Coaching - ADVANCED
• Business Focus ADVANCED

Customer Focus ADVANCEDWork Relationship

• Working with various CBG business teams, ORM, IT, Operations, vendor(s), Business Correspondent, Legal, Compliance, Communications, Risk, Finance, Facilities/Property, Procurement, Consumer Banking and other teams as necessary during the project (implementation) phase and in the business as usual running phase post launch of such branches.
• Interactions w/direct reports of Heads of Departments and others defined on a regular basis

Having a team with highly skilled people to assist the candidate in this function,

Keyskills :
operational risk managementroot causeretail assetspersonal loansrisk managementrisk governanceunit operationsprocess writingoperational riskconsumer bankingapproval process