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Urgent Candidates for Instructor Senior Analyst-Telecom Operations

5.00 to 8.00 Years   Mumbai City   23 May, 2023
Accenture
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Skill required: Telecom Operations - Customer Service ManagementDesignation: Management Level - Senior AnalystJob Location: MumbaiQualifications: Any GraduationYears of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles. The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks. The Customer Service Management team focuses on managing the organizations interaction with current and potential customers. The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth. The team is also responsible for improving business relationships with customers. What are we looking for Customer Service Management Instructor Led Training Training Needs Analysis Train-the-Trainer Voice Contact Center Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Strong analytical skills Written and verbal communication Roles and Responsibilities In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts,

Keyskills :
customer relationsreportingaccountsresearchtraining needs analysisstrong analytical skillshandling customer queriescustomer service management

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