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Urgent | Hiring Customer Support Executives for a reputed startup. Call us now!

0.00 to 5.00 Years   Mumbai City   20 Oct, 2023
ZG STAFFING SOLUTIONS
Job LocationMumbai City
EducationNot Mentioned
Salary< Rs 50,000 - 2.5 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We are seeking champions who have compassion and are dedicated to delivering exceptional customer experiences through both phone and email communication channels.Responsibilities
    • To deliver world class service and go out of your way to find solutions and make our users delighted in a fast paced, structured customer care environment.
    • Prompt with responses & give accurate solutions for our users over Emails & Calls with maximum customer satisfaction.
    • Regular follow-ups and build and nurture relationships to deliver quality service over emails & Calls on every interaction.
    • To ensure complete ownership of customer queries and guarantee end-to-end satisfaction with our services.
    • List down necessary information and suggest best solutions that benefit the customer keeping customer satisfaction, effectiveness, efficiency and quality on top.
    • Demonstrated consultative experience, ability to influence, be resourceful
    • Gather relevant information from customers as required and update it accurately to facilitate the decision-making process
    • To collaborate with various teams within the ecosystem to identify optimal solutions for our customers.
    • To prepare observations to stakeholders to help derive better actions for continuous improvement
    Qualifications
    • Bachelors degree with excellent communication skills( verbal written)
    • Quick problem solver, smart, and always up for challenges.
    • You are patient, kind and responsible personality
    Location: Malad West, MumbaiIf interested, kindly send your resume on whatsapp or call us on hidden_mobile

Keyskills :
customer relationshipdomestic calling

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