Urgently recruit Head of Program Management and Delivery

Job Description

*The Role Responsibilities The CCIB Transformation Office drives and executes the overall strategic transformation agenda for CIIB & EA business. The role holder collaborates closely with business COO s, Group Transformation office and functional leaders in the bank to build and drive the CCIB bank-wide transformation agenda.Take lead role in deploying and operationalizing tools and processes specifically designed to meet CCIB and Banks programme & change management aspirations (including risk reduction) through the strengthening of ways of working & effective governance standards. Furthermore, it includes providing a service to businesses to guide and assist them in their journey on ways of working, agile approaches, programme management toolset. Also channelling feedback to Global Head Enterprise Transformation & relevant Process / Product owners, to enable continuous improvement and drive better client experience. The Head, Portfolio and Programme Management is an Americas role covering
• Programme and Change Management
• Act as the Accountable Executive and / or have responsibility for overseeing specific Americas change programmes, including but not limited to ESG, Re-platforming strategy & Transition
• Drive the delivery, execution and continuous improvement of transformation initiatives
Strategy Ensuring appropriate planning, governance and controls are in place to ensure benefits from investments are delivered as per plan. Requires collaboration with the broader CCIB business organisation as well as COO, CIO and functions organisation.
• Implement the programme delivery in line with the Bank s control and governance framework
• Proactively propose and design control improvements, enhancements and simplifications where appropriate
• Ensure regional requirements are integrated into global delivery programs including applicable regulations
• Deliver all allocated activities to the highest quality standard and call out when this is not the case
• Provide accurate and highest quality information to senior stakeholders to make informed decisions via QPR / MPR / RF mechanism.
• Proactively monitor programme artefacts and deliverables for quality and completeness, including auditable approval trails
• Support Programme to manage and close audit, risk and regulatory commitment and proactively self-identify gaps and prevent any audit findings from internal and external auditors
• Ensure CCIB portfolio financial management meets its annual budget via thorough review, control and report on financial status as per the bank s standards
• Streamline and simplify programme controls and processes to increase focus on programme delivery
• Monitor programme benefits and ensure benefits management plans are implemented effectively with clear ownership and metrics of success
• Advocate best practices across all programmes within CCIB investment portfolio and drive consistent high quality deliverables
• Ensuring, as needed, all relevant tools for programme status is up to date including Project static, RAG status, key milestones, financials, risks, dependencies, issues and resource forecasts, and they are tracked and reported to the appropriate governance bodies in line with WoW
• Ensuring that all submissions to committees and working groups (QPR, Packs, Closure Reports, Benefit Reports, Progress Reports, etc.) are of the right quality and are timely
• Assist the PM to best manage the frameworks which will ensure successful planning and delivery aligned to nWOW, QPRs and Refinement Forum
• Co-ordinates various teams on Refinement Forum packs
• Administers the submission, review and approval process for investment requests submitted to the Refinement Forum (RF).
• Works closely with the PM on Refinement Forum packs updates
• Ensures regional views are accounted for in all submissions
• Work with the Project Manager and Programme Finance teams to effectively manage the financials for the project. Also, support for QPR/MPR whenever needed
Business
• Work with individual CCIB businesses in the context of change management, both to provide general guidance and to support them to resolving specific issues
• Responsibility for transformation communications across CCIB businesses
• Responsible to ensure consistent Programme and Project standards, enforce best practice and increase visibility of key risks and issues in order to enable effective decision making and improve the predictability of project delivery
• Lead a highly skilled team of program Managers, partnering with SMEs in the Bank to deliver and execute strategic initiatives
• Facilitation of cross-business, cross-functional de-conflict and decision making
Processes
• Process Owner for the Change Management Process and Management level Risk Appetite metrics related to Change Management & Investments for CCIB & EA
Governance
• Responsible for the overall governance of change in Americas
• Responsible for Americas submissions to SIRF, QPR, investment related forums including data accuracy (i.e. timely and accurate reporting to management teams re investment portfolio), training, governance and quality assurance.
• Engage with the GNFRC and GRC to address their ad hoc requirements
• Collaborate on CCIB s Investment Prioritisation approach including but not limited to the Quarterly Review, Investment Council that governs all investments across CCIB & EA
Risk Management
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to Americas related to transformation projects and change. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• The ability to interpret the Group s financial information, identify key issues based on this information and put in place appropriate controls and measures.
• Ensure a full understanding of the risk and control environment within the team.
• Ensure support procedures are in place and adhere to Group Security & Audit policies within the team.
• Develop capabilities to identify and manage inter-QPR dependencies and concentration risk
People and Talent
• Champion and act as a role model of the Group s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
• Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
• Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
• Provide feedback on transformation leaders to their people leaders, as part of performance reviews
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Ensure delivery meets the highest level of in country control and compliance.
• Lead the team to achieve the outcomes set out in the Bank s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
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Keyskills :
record of successtechnical skillsapproval processsavings accountsprogram managerschange managementfinancial marketschange programmesproject management