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Vice President - Client Success Engineering

13.00 to 17.00 Years   Mumbai City   24 Mar, 2023
LogiNext
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

    Responsibilities:- Troubleshoot application and software related issues and determine the root cause for the issues- Work on defined SLAs to ensure that our client receives the best of the services- Manage minor enhancements, production, and technical support to LogiNexts enterprise clients- Monitor production alerts and escalate the issues for any anomalies in the system- Ensure complete compliance of ticketing tool and report metrics on a weekly and monthly basis- Work with the existing engineering team to maintain highly scalable and secure products- Manage 247 technical support to all production practices on holidays and weekends on a rotational basisRequirements:- Bachelors degree in Computer Science, Information Technology or related field- Minimum 13-17 years experience in a leading production support department or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB- Expertise on production support processes such as incident or change management, call triaging, critical issue procedures- Experience with application support organization working in 24-7 environments- Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team- Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises - Knowledge of monitoring tools, alert escalation, customer and other stakeholder management- Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued- Managing and providing support on weekends on a rotational basis,

Keyskills :
root causeautomationdeliverymonitoring toolscost controlproject management

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