Wants for HR Program & Operations Specialist-HR Operations

Job Description

Skill required: HR Operations - Workforce AdministrationDesignation: Management Level - Team Lead/ConsultantJob Location: MumbaiQualifications: Any GraduationYears of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned to our Human Resources vertical and will help us in the function that deals with people and people related areas such as recruiting, learning, training, onboarding, compensation and benefits, performance management, organization development and culture. The Specialist will be responsible for business management which includes metrics, performance and operational plans. Plan, implement, and manage business/projects, People, Staffing, participate in organization initiatives. Will manage overall operations for the Country with specialist support of HR services for the client. Key Responsibilities Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. Manage and improve people performance and align them with organizational goals and objectives. Provide business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Participate actively in organization wide initiatives. Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling including adjusting work hours as necessary to meet deadlines e.g. overtime or working during holidays/week ends. Monitoring the voice of the What are we looking for Knowledge/Skills Requirements: Excellent organizational & prioritisation skills. Multi-cultural awareness. Excellent English Language communication skills Business Case Development Business Operations Management Business Process Design Business Process Implementation Operations Management Problem Solving Process Architecture Quality Management Service Quality Management Excellent Business Excellence knowledge Team Player Excellent Customer Service skills Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job data changes etc). Proficiency in using MS Office Suite Word and Excel Strong command on written and verbal English language Proficient with Business Excellence Practice Knowledge of Workday would be a plus Roles and Responsibilities In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts,

Keyskills :
customer servicecustomer relationssalesqualityreportingms office suitebusiness process designbusiness case developmentservice quality managementms office