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We are Looking For- Senior Officer

4.00 to 9.00 Years   Mumbai City   02 Dec, 2022
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BDAdministration / Facility / Transport
EmploymentTypeFull-time

Job Description

    • To manage the relationship between In-country, IMO, and the business units as well as between other team members within CLM Ops.
    Business
    • To co-ordinate with respective In-country, IMO teams and ensure that all activities are completed as per agreed Service Level Agreement.
    • Ensure there are NIL exceptions/Customer complaints
    Processes
    • To maintain high quality in capturing details as per the request received in TP systems (wherever applicable) and driving the same across the team.
    • To ensure error free work with no operating losses wherever applicable
    • Handle complex set ups error free for better customer experience
    • Ensure NIL miss in servicing the client requests in order to meet the TAT
    • Refer DOI s or co-ordinate with Team leads in case of clarifications required
    • Authorise requests as per DOI without any deviations
    People and Talent
    • To provide guidance to team members on operational issues.
    • Assist the Officers and groom them as successor
    • Log in as per the shift plans and adhere to the break thresholds
    • Be flexible and provide extended support in case of urgent requests
    Risk Management
    • Ensure that Key Control Standards are adhered to.
    Governance
    • Compliance with all relevant Group Policies related to CLM Ops / CDD as applicable
    • Compliance with the Group Money Laundering Prevention Policy
    • Compliance with Group Operational Risk procedures
    Regulatory & Business Conduct
    • Display exemplary conduct and live by the Group s Values and Code of Conduct.
    • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    • Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
    • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
    Role Specific Technical Competencies
    • Action Oriented Core
    • Understanding the concept of the process Core
    • Develop Talent Core
    ,

Keyskills :
bankingsalescustomer servicemisaccountskeeping things simplehuman skillsservice levellife insurance

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