We are Looking For- Team Leader

Job Description

• Awareness and Understanding on the Group AML, Sanctions & CDD Procedures.
Business
• Awareness on the Retail and Business Banking CDD Operations
Processes
• Able to perform CDD related work which may not be straight forward and repetitive
• Has good understanding of processes and products
• Should possess good knowledge on CDD processes
• Possesses and applies technical expertise to his area of work
• Keeps up to date with changes to products and CDD, AML processes.
• Should be well-versed on the money laundering and CDD policies and procedures
• Perform independent activities concurrently
• Give inputs from ground level after understanding the big picture
• Participate in the discussion on any system changes / projects and provide inputs
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations
• Open to suggestions and experimentation
• To have a sense of urgency in meeting deliverables in TAT and Accuracy
• To perform the assigned activities on time with no errors
• Able to identify opportunities to automate repetitive logic based manual activities.
Behavioural Capabilities Precision Accuracy
• Able to drive quality work within team and self
• Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
• When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work
• Able to provide differentiated customer service for various types/ grades of customers
• Treat all clients with respect and cultural awareness
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working
Communication
• Client communication skills ( especailly calling the client) is preferred and should posses very good soft skills.
• Possesses ability to translate complex information into easy- to-understand language
• Proficient in both verbal and written communication
• Escalates issues and concerns in a timely manner
Problem Resolution
• Understands the situation and perform right escalations
• Being able to provide data for performing root cause of the problem
• Ability to speak up when in disagreement and opposition
• Ability to understand the existence of crisis and conflicts
• Able to work in a team with good interpersonal skills
People and Talent
• Possess ability to understand the work plans and organizes their own work effectively
• Able to identify sudden changes at a transactional level
• Raises issues when they see the task is at risk
• Completes work as assigned
Risk Management
• Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed.
• Escalates issues to senior management within parameters of role
• Describes and understands the operations risk
• Awareness on transactional level fraud
Governance
• Awareness and understanding of the regulatory framework & Group CDD Procedures
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Key Stakeholders
• Country CDD Operations, FCSU, Group CDD Operations
Our Ideal Candidate Qualifications
• Grade D 5 years of work experience in the following areas and Grade E 7 years of experience
• CDD reviews during on-boarding, Periodic review and Trigger review for both Retail and Business banking clients
• Able to speak to the client and complete the CDD review
• Reading and comprehension
• Taking Judgemental decisions on a case to case basis
Role Specific Competencies
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
• Compliance Risk Assessment
• Regulatory Liaison
• Manage Change
• Manage Projects
• Compliance Policies and Standards
• Compliance Advisory
• Investigations
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Keyskills :
salescustomer relationsslaqualitycoachingkeeping things simpleroot causehuman skillsmusic makingcustomer service