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We have requirement for INP Managed Service Operations Analyst I

2.00 to 4.00 Years   Mumbai City   27 May, 2023
Fidelity National Information Services, Inc
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Master of Business Administration Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES Perform all tasks in line with Standard Operating Procedure docs (SOPs) within the internal or market deadlines Escalate capacity concerns to management team to ensure tasks can be shared or delegated across the rest of the team Monitor controls and checks associated with tasks in SOPs to ensure accuracy of data, escalate any issues and near misses to management, work to reduce risk at every opportunity Work with management team and other departments to ensure that SLA breaches and/or performance issues are closed out in a timely fashion Prioritize root cause analysis and implement fixes to prevent issues reoccurring Strive to exceed agreed SLAs wherever possible and provide excellent level of support Work to reduce risk at every opportunity by adhering to risk and control policies, highlighting control gaps, escalate risks and suggesting improvements to processes Take ownership for complex issues and drive them to resolution working closely with client teams Maintain and monitor a query/workload tracker to close out tasks or issues within agreed framework escalating where necessary Play a key role in shaping requirements Ability to train others internal and cross training across Derivatives Utility groupTrack record of proposed/implemented process improvementsResponsibility for global projectsCross functional experience across PTS organisation Maintain a keen interest in the current industry landscapeEDUCATION REQUIREMENTSHigh school diploma or GED. Associate s or Bachelor s degree or the equivalent combination of education, training, or work experience is preferable.GENERAL KNOWLEDGE, SKILLS & ABILITIESUnder ReviewFIS JOB LEVEL DESCRIPTIONCareer level professional individual contributor role. Experienced, fully qualified professional with a full understanding of their area of expertise. Works independently on problems of diverse scope. May coordinate and guide the work of others.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
customer relationsreportingmisslaaccountsroot cause analysisroot causeonline privacybehavioral training

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