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We Will post for Lead - Non-ERP Application Support - IT

5.00 to 10.00 Years   Mumbai City   16 Jun, 2023
Rite Connect
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    - Intranet / Extranet / HRMS/ Project Leap Ahead/ MIS reports/ QR code- Responsible to attend and resolve intranet related calls. It includes FMS, HRMS, LMS, Scrap Proposals, MIS and Sales reports. Need to act as a coordinator between end users and BEL IT programmers.- Responsible to provide extranet access and support to authenticated dealers, distributors and vendors. It includes TOC as well as Non-TOC dealers, distributors and vendors.- Responsible for onsite implementation and technical support of Quick Response (QR) code at vendors factories located in PAN India.- Responsible to frame DML and DDL queries in SQL language. Basic knowledge in SQL server or Oracle is added advantage.- Support to External Stake Holders like Dealers, Vendors using Manage Engine, Mails, Phone Calls, remotely taking Desktop/Mobile Screens. Dealers are using Tally software for recording their Sales and Stock. Responsible for monitoring the Data Integration between Tally Software and Intranet on daily basis.- Achieve the Service Level Agreement of all Dealers and finished goods suppliers support- To manage the vendor who takes care of Retailers and DSO of organization- Microsoft Collaboration Support & Services- Responsible to give technical support for share point applications i.e. VMS, DCR/DCN, Learning & Development, Book-o-mania, conference room booking, Guest house booking, NPD, product quality feedback.- Responsible to give L1 technical support to Microsoft collaborations tools MS Planner, One Drive, Yammer etc.- Responsible to maintain the SLA defined in manage engine ticketing tool.- Responsible to create training document & user manuals of existing & new applications- Responsible to give training to users on functionality & flow of SharePoint applications- Ticketing tool management- Responsible to handle Manage Engine ticketing tool- Closely work with vendor partner for required changes to be done in the tool.- Make sure application uptime 99% and involve if any migration activity- Responsible for on time license renewal and monitor utilization of its features- Monitoring of application Servers and following the SOPs decided for release management- Responsible to move application changes on production server through SVN/GitHub- Responsible to release in house developed mobile applications versions on android and iOS- Responsible to handle all customer applications servers includes Intranet, CRM, Test, LMS, shooper9, MVC, Manage engine. Ensure 99% uptime- Schedule the jobs on Microsoft server on various applications and regularly monitors it- Responsible to maintain the required space on server. May need to coordinate with server team to space issue/hang/reboot/virus.- Responsible to coordinate for server migration activity and intimate all stakeholders in advance- Support SAP Success Factors (We World) & Integrations Touch Points for S4Hana- Responsible to handle support related calls of We world (HRMS) portal- Responsible to handle the integration touch points for S4Hana- Announce to all stakeholders on new features or downtime- Coordinate with vendor if need to update knowledge or L3 level callThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
service leveldata integrationsql serverfinished goodsguest houseproduct qualitymicrosoft server

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