Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Hyderabad Jobs |
Banglore Jobs |
Chennai Jobs |
Delhi Jobs |
Ahmedabad Jobs |
Mumbai Jobs |
Pune Jobs |
Vijayawada Jobs |
Gurgaon Jobs |
Noida Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Banking / Financial Services |
Functional Area | General / Other Software |
EmploymentType | Full-time |
The Workforce Sr Specialist II within the Operations Infrastructure Workforce Management Tmonitoring and day-to-day service levels for CCB Contact Centers. Partnering with the Workforce eam for Consumer and Community Banking (CCB) will be responsible for the real time Planning Analysts (Forecasters and Schedulers) individuals will perform daily attendance line support and reporting while administering to multiple LOBs. Responsibilities also include entering and reporting schedule and exception activity, providing management with performance reports relating to forecasting, scheduling, service level and Specialist performance, while using eWFM (eWorkforce Management), RTA (Real Time Adherence), CMS (Lucent Centre View) or other various software applications to perform duties.Duties
Keyskills :
call center operationscall center managementservice levelservice levelscall managementWorkforce Managementcall center