skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Team Leader Operations

3.00 to 8.00 Years   Nagpur   22 Nov, 2023
Career Job Solution Hiring For Career Job Solution
Job LocationNagpur
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process AnalysisBack Office Operations
EmploymentTypeFull-time

Job Description

    Designation: Team Leader BpoExperience: 1 years experience as Team Leader (on paper experience mandatory)Salary: 25k - 35k grossLocation: Mihan Sez, Nagpur- 441108Shift time - 10 am to 9 pm (8 hours) maybe extend according to the requirementRoles & Responsibilities:
    • Responsible for maintaining discipline and absenteeism of the team on the floor.
    • Responsible for staff retention within the team.
    • Coordination between Managers and Team Members.
    • Ensure prompt and accurate service and achievement of targets.
    • Responsible for Team Building & Implementation of Processes
    • Team handling and Mentoring.
    • Performance feedback session to be provided to agents.
    • Analyze various reports including process dashboards & team performance reports.
    • Should have working knowledge of Aht and Wfm.
    • Primary focus on achieving Sla.
    • Motivating associates through effective management, career development & implementation of reporting mechanisms.
    • Timely Submission of Operations Review
    • Preparing roster and manage shrinkage
    • Conduct audits & share feedback with team members
    • Monitor team performance and report on metrics
    • Good analytical skills, expertise in Ms Excel
    Regards,Megha Sahuhidden_mobile(Call,Whatsapp)

Keyskills :
wfm - forecastingsla managementshrink managementms exceloperations managementteam managementteam leadingmentoringaht

APPLY NOW

Team Leader Operations Related Jobs

© 2020 Skillindia All Rights Reserved