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Urgent | Hiring for Team Leader ( Account Receivable)- Nagpur

5.00 to 8.00 Years   Nagpur   24 May, 2023
LATINUM HR SOLUTIONS PRIVATE LIMITED
Job LocationNagpur
EducationNot Mentioned
SalaryRs 5 - 9 Lakh/Yr
IndustryBPO / Call Center
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Job Title BPO 3 (Team Lead)QualificationsGraduates and/or postgraduates with 5 to 8 years of relevant work experienceIn-depth understanding of Accounts Receivable (OTC) ProcessSkillsLanguage requirement English Strong analytical && problem-solving skills Result orientation Excellent Knowledge of Excel and PowerPoint Excellent Leadership skills Good understanding of Oracle, Versapay will be a plus Excellent Verbal && Written Communication skills Excellent Influencing and Negotiating skills Strategic thinking Good understanding of customer's business along with stakeholders && have market / industryknowledge Good Interpersonal Skills Extremely strong people management skills Ability to work effectively in ambiguity, shifting priorities and multiple deadlinesJob ResponsibilitiesDeliver a full range of OTC services in compliance within timeframe for the below mentioned subprocesses oCash Application oReconciliation oCollections oBilling oHelpdesk Queries (Emails ) oOthers: AR Month end close, bank reconciliation, reporting etcPerforming compliance verification/approval and quality review Review timely inputting or matching, accuracy, completeness and reconciliation of all payments Researching/reconciling of accounts. Quality control review Arrange for periodic trainings to the staff to be aware of the changes in the accounting policies andprocedures as well as customer specific changes Periodic calls and meetings with client to discuss SLA compliance and ongoing plans to improveprocesses Proactively identify and mitigate AR process risks Address escalations Monitor team's KPI report Improve && implement OTC best practices Provide exceptional client service along with the ability to develop excellent client relationships Plan for and develop overall process calendar and coordinate timing and inputs with AR team Review operations trend and project volume of transactions Manage and mentor members of AR team to greater levels of effectiveness and engagement Responsible for process back up creation and resource allocation Creating team goals that are in line with overall strategies Managing && improving Customer Experience Managing AHT, Utilization, Attendance, and Attrition Performance reviews Effective Floor Management during volume processing and TAT Employee Development && improvement of Employee satisfaction index Succession Planning Identify trends and recurring case patterns, identify solutions and make recommendations Leading the team to ensure the effective resolution of customer service requests, incidents, calls andinteractions whilst always maintaining a high level of customer satisfaction with third partiescontact- hidden_email

Keyskills :
order to cashaccounts receivable

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