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AU Small Finance Bank - Customer Retention & Upsell Role - Health Insurance Sector

5.00 to 10.00 Years   Navi Mumbai   01 Feb, 2023
Au Small Finance Bank Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Job Summary : - The purpose of this role is to Manage the Health Insurance Renewals and generate revenue through customer retention. - This job requires a self-motivated individual with strong analytical and collection strategy. Specific Responsibilities: - Define and Design Policies and Processes for Renewals collections.- Rigorous follow-up and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse/ Revival etc.- Analyze and implement Renewals collection strategies and Implement improvements in processes- Plan to automate collection MIS & strategy for digitizing daily tracking of collections- Workflow management of collection processes- Preparing MIS and PPT for reviews- Designing and roll out of contests and incentive schemes along with partners Run various renewal campaigns and R&R programs at local and PAN India level to drive collections on regular intervals with partners and all verticals - Coordinating with Analytics to identify high risk customers/segment and proposing strategy to mitigate the risks.- Establish collaborative relationship with cross-functional team to move Renewals collections strategies forward. Qualifications : 10 Year of Experience in relative field with MBA from premier institute , B Teach Specific Experience : - Overall - 5 + years of experience in Health Insurance Renewal Management- Must have business analytical skilland Alalytical models - Have Black Belt Six Sigma Experience - Strong customer service background Essential Sound knowledge of the practical application of a sales department - Experience of building relationships with customers Essential Cross-discipline team working- Able to provide evidence of working in a target related environment- Can demonstrate the ability to go the extra mile, to exceed expectations- Track record of understands how to reach and identify prospective customers Functional Competencies: - Advance Excel with VB and Macros , SQL database SAS - Must have experience in Collection managment . Expertise in Dialer Management,- Must have worked on digitalisation of Process Behavioral Competencies: - Self-Driven & Proactive - Result Oriented with a positive outlook - Well-presented and business-like - Good speaking & writing skills- Stable career history ,Exceptional work ethic & drive , Willing to travelThis job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
six sigmablack beltsql databasecustomer servicehealth insurancedialer managementworkflow managementadvance excelmissassqlpanrisksalesexcelsound

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