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CEC Team Leader Inbound for Retail Liabilities

2.00 to 7.00 Years   Navi Mumbai   28 Sep, 2022
Hy Fly Consultancy Hiring For Hy Fly Consultancy
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 5 - 7 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Bank Payroll- Team Leader jobs in Thane Callhidden_mobile Kiranemail - hidden_emailwww.hyfly.inJob Designation:Team Leader / Team Manager- (Outbound Sales Process)Job Grade:Deputy Manager-M3Department:Customer Experience CenterJob Locations:Wagle Estate (Thane-West)Description:
    • Responsible for managing a team of 15-18 officers handling inbound calls in Retail Liabilities
    • Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
    • Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
    • Manage escalated customer calls (complaints) with end-to-end resolution
    Requirements:
    • Graduate
    • Only Experience Candidates
    • Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team
    • Excellent communication skills Verbal & Written
    • Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
    • Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
    • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
    • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
    Salary Package:
    • Annual CTC of Rs.5.00 to 7.00 Lac per annum plus performance based high Incentives.
    • Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).
    Education Qualification:
    • Minimum Graduate with any stream Or
    Post Graduate with any stream.

Keyskills :
voice processteam handlingescalation managementbpophone bankingbusiness process outsourcingteam management

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