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Customer Care Associate

1.00 to 5.00 Years   Navi Mumbai   12 Mar, 2024
Sri Sai Overseas Recruitments
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Company OverviewSri Sai Overseas Recruitment is a leading Manpower Recruitment & Consultancy Service provider. With a team of professionals who have extensive experience in the Oil & Gas sector in Gulf countries, we aim to deliver top-quality recruitment services to clients across India, the Middle East, Europe, and other countries globally. Our headquarters is located in Vadodara, Gujarat, India.Job OverviewWe are seeking a Customer Care Associate to join our team at Sri Sai Overseas Recruitment. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients. This is a full-time position based in Navi Mumbai, Maharashtra, India, and is ideal for someone with 1 to 5 years of experience in customer service.Qualifications And Skills 1-5 years of experience in customer service Strong verbal and written communication skills Excellent problem-solving and decision-making abilities Ability to handle stressful situations and. difficult customers with professionalism Attention to detail and accuracy in data entry Ability to work independently and as part of a team Knowledge of customer service principles and practicesRoles And Responsibilities Handle incoming customer inquiries and provide accurate, timely, and effective solutions Manage customer accounts and maintain a high level of customer satisfaction Identify and escalate priority issues to the appropriate department or supervisor Keep records of customer interactions and transactions Provide feedback on the efficiency of the customer service process and suggest improvements Ensure customer confidentiality and data protection Collaborate with the team to achieve individual and team targets Stay updated on product knowledge and company policies to effectively address customer queries,

Keyskills :
Strong verbalwritten communication skillsExcellent problemsolvingdecisionmaking abilitiesAttention to detailaccuracy in data entryKnowledge of customer service principles

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