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Customer Care Executive

0.00 to 3.00 Years   Navi Mumbai   20 May, 2023
Orcapod Consulting Services Pvt Ltd
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    • -Ensure complete and correct information is transferred to the customer on every call
    • -Should handle the customers confidently and assertively
    • -Ensure 100% customer satisfaction on all the calls handled and improve the overall CSAT
    • -Should be fine with rotational week offsas per the process requirement.
    • -Should be fine with all the shifts as per the company requirement.
    • -Ensure minimum login hours are met
    • -Meet the basic process metrics management like ConversionC-SAT scores, Call quality scores, Product test scoresetc as defined for his level.
    • -Reporting basic escalation to supervisor.
    • -Should be able to communicate in grammatically correct average English
    • -Should be able to understand an comprehend English/Hindi
    • -Should be able to speak professional and correct hindi
    • -Clarity of Speech
    • -No MTI affecting pronunciation/Understanding
    • -Process and product awareness
    • -Industry and domain knowledge
    • -Customers centricity
    • -Should have basic knowledge of operating computer start, restart, shut down, different parts
    • -Basic shortcuts CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etc
    • -Should have basic typing knowledge.- 20 words per minute

Keyskills :
bpooutbound callinginbound processinbound callscustomer carevoice process

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