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Customer Service Associate

1.00 to 5.00 Years   Navi Mumbai   12 Mar, 2024
Apex Services
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Key Responsibilities Provide exceptional customer service to clients by promptly responding to inquiries and resolving issues in a friendly and professional manner. Utilize excellent written English proficiency to effectively communicate with customers via email, chat, and social media platforms, ensuring clear and concise messaging. Demonstrate strong knowledge and proficiency in MS Office applications, such as Word, Excel, and PowerPoint, to efficiently manage and update customer accounts and provide accurate information. Collaborate with cross-functional teams to escalate and resolve complex customer concerns, ensuring a seamless customer experience and timely resolution. Actively listen and empathize with customers, understanding their needs and preferences to provide personalized solutions and recommendations. Maintain accurate and detailed records of customer interactions and transactions, ensuring proper documentation and adherence to company policies.. Continuously stay updated on industry trends and product knowledge to provide accurate information and make informed recommendations to customers.About Company: Apex Services is a well-established outsourcing service provider. The firm has been operating actively from its base in Lucknow since the year 2004. At APEX Services, we believe that proper manpower can ensure exponential, impeccable, and steady growth for your organization. By completely understanding your need, we thereby provide a professional approach ensuring that the right person is recruited for the job,

Keyskills :
Customer ServiceRecord KeepingWritten English ProficiencyMS Office ApplicationsCrossfunctional CollaborationEmpathy

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