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Customer Service Executive

0.00 to 4.00 Years   Navi Mumbai   18 Jan, 2024
Witbloom Training and Placement
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Back Office Operations
EmploymentTypeFull-time

Job Description

    Hello job seekers!!We are hiring.Customer Service Associate_(Inbound)Job Details & RequirementsDesignation: Customer Service AssociateProcess Type-domestic Voice processQualification- Any GraduateJob Type: Full-timeSalary: 15k to 27k per monthGender: Male & Female BothShift: Rotational / Day ShiftRequirements:Should be ready to work for the Voice processMust have a excellent command & fluency in EnglishReady for rotational shifts.Immediate joiners Preferred.Job Description Answer incoming calls from customers with inquiries on product ordersAssist various departments in facilitating sales of all products in the company portfolioAnalyze customer issues and assist in resolving within the required timeframeCoordinate with customers and ensure appropriate questioning to identify issuesManage all customer inquiries and summarize to present to managementAdminister and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.Maintain accuracy of all data and verify the same for all customer servicesProven customer service/support experienceStrong phone contact handling skills and active listeningFamiliar with CRM systems and practicesExcellent communication and presentation skills.Manage time effectively.

Keyskills :
customer service operationscustomer relationship managementbpo voicedomestic voice processoutbound processdomestic bpocustomer supportcustomer servicecall center operations

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