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Customer Support Representative

0.00 to 2.00 Years   Navi Mumbai   03 Aug, 2023
Job LocationNavi Mumbai
EducationNot Mentioned
Salary< Rs 50,000 - 2.0 Lakh/Yr
IndustryLogistics / Courier / Transportation
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Urgent Opening for Customer Service Executive in a reputed Courier logistic firm in Rabale, Navi MumbaiResponsibilities
    • Managing incoming calls and customer service inquiries
    • Customer Complaint Handling and resolving it
    • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
    • Generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
    • Monitoring Sales and supporting monthly target
    • Identify tasks critical to keeping customer satisfaction levels in check
    • Encourage and motivate team members for continuance of quality service delivery
    Requirements and skillsFresher or Min 1 year Experience requiredEducation - Hsc / Graduation in any stream.Skills Required - Good in Communication and spoken English.Well versed in mailing Microsoft outlook.Good in MS office excel.Salary Offered 12000 - 15000 pmCandidate should be resident of Navi Mumbai.

Keyskills :
customer servicecustomer service operationsquery resolutioncustomer care

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