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Desktop L1 Engineer

2.00 to 5.00 Years   Navi Mumbai   21 Dec, 2020
CMS IT SERVICES PRIVATE LIMITED
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaGeneral / Other Software,Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings!Profile:Desktop L1 Engineer

  • Install desktop OS, messaging client, applications such as Office Suite, Adobe Acrobat, WinZip, as per software deployment policy, and add or remove accessories, peripherals or mobile devices and configure PCs
  • Maintain inventory of spares at DBSIN Locations. Spares to be used or issued on need basis after approval from concerned IT SPOC.
  • Configure desktop and laptop as per the desktop/laptop standardization policies
  • Configuration of printers, data card, scanners etc.
  • Configuration of internet settings and proxy settings
  • Configuration of mail clients and troubleshooting mail client related issues
  • Troubleshoot and resolve desktop / laptop OS issues
  • Isolate system issues; diagnose standard software issues and report hardware issues to respective vendors
  • Troubleshooting printer / scanner related issues at users desktop/laptop and reporting hardware issues to vendors
  • Configure print queues for Servers / Users / Groups
  • Configure appropriate rights and permissions for accessing printers
  • Manage disk and folder sharing, and permission settings on desktops
  • Assist users in accessing applications based on standard SOPs
  • Installation and configuration of application clients (as per SOP)
  • Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software and networking support
  • Provide VIP support to the identified list of users.
Regards,Team HR

Keyskills :
laptop supportsoftware installationremote supporthardware installationnetwork installationdesktop supporttroubleshootingdesktop support l1

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