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Front Office-Sales

2.00 to 7.00 Years   Navi Mumbai   20 Dec, 2022
QI LIFECARE PRIVATE LIMITED
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    Roles & Responsibilities:
    • To receive and greet patients and visitors and make them comfortable especially anxious and distressed patients.
    • Assist new patients with their visit and in filling up documents/details
    • Manage phone calls, answer inquiries and help with appropriate resolutions to patients over calls and in-clinic
    • Ensure availability of treatment needed for the patient and file and retrieve patient records as required
    • Help patient understand the value of treatment and its importance to them to live a pain free life
    • Explain the tariff/rate of the respective procedures/treatment/investigations to patients in detail
    • Make appropriate and timely scheduled appointments of patients and coordinate the doctors availability
    • To follow up with patients about their appointments as well as conducting regular follow-up phone calls/messages
    • Maintaining patient records, handling billing/payment records, confidentiality, and maintaining financial records
    • Managing petty cash expenses, clinic inventory, and equipment by checking stock, anticipating needed supplies, placing and receiving orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
    • Building rapport and long-term relationship with the patients during and post the treatment for ongoing care and maintenance of recovery
    • Ensuring a joyous and collaborative work culture by working well with all the other team members within the clinic as well as the corporate office
    Previous work experience: Minimum 1 year of experience in a similar role or customer/client facing roles (Front desk, Sales, Guest Relations etc.)Skills and competencies:Excellent Communication Skills in English and Fluency in local languages (Hindi/English)Empathetic and a good listenerExcellent at time management and coordinationAbility to positively influence and convinceAbility to multi-task and manage the front desk professionallyFlexible and takes ownership/accountability for tasks and responsibilitiesAbsolute team playerQualifications & Expertise:Any HSC/GraduateHands on experience in MS Office Applications (especially Microsoft Excel)Ability to work on internal patient management software/appWork timing & days:Monday to SaturdayShift 1: 7.30am to 3.30pmShift 2: 10.00am to 6.00pmShift 3: 12.00pm to 8.00pmFlexible to work in any of the mentioned shifts as decided by the workforce management teamFor more details please visit our website: www.qispine.com for more details.

Keyskills :
guest service managementfront officesales supportpatient relationscustomer relationship

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