GEP - Assistant Manager/Manager - Customer Support - Application Support

5.00 to 10.00 Years Navi Mumbai 06 Jun, 2023

Job Location	Navi Mumbai
Education	Not Mentioned
Salary	Not Disclosed
Industry	Management Consulting / Strategy
Functional Area	Inventory / Warehousing
EmploymentType	Full-time

Job Description

- To lead and effectively manage eProcurement Application Support operations focused around Supplier enablement, Source-to-Contract, Procure-to-Pay and Warehouse Management processes- To build, mentor and manage growing team of 8 to 12 analysts, providing guidance on the process, compliance protocols and directing towards technical solution steps - Responsible to channelize incident queues and help coordinate application issue resolutions to Supplier users and Client organization users - Actively engage in technical discussions to coordinate timely solutioning for application bugs, defects- Effective communication and presentation skills to articulate application issues, technical root cause and solutions in Client leadership forums- Identify and enable trainings to address skill gaps within the team- Responsible for tracking, managing and reporting support metrics (KPIs and SLAs)- Monitoring best practice and implement with adequate controls for effective operations management- Establishing and maintaining strong relationships across teams and with staff/clients. - Managing and upholding the troubleshooting escalation process. - Bachelors Degree in Computer Science or any related field- Good understanding of process areas, Source-to-Contract, Procure-to-pay- Should have understanding of Support operations management tools and have an understanding of incident / issue / defect / problem management concepts- Team Management, Staffing, Written and Verbal Communication, Interpersonal Communication, Problem Solving, Decision Making, Teamwork, Attention to Detail, Working Under Pressure, Ability to Meet Goals.,

Keyskills :
application supportbankingroot causeproblem managementtat

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GEP - Assistant Manager/Manager - Customer Support - Application Support

Job Description

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