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Grab opportunity for Assistant Manager Customer Service

6.00 to 11.00 Years   Navi Mumbai   28 Jun, 2023
Topgear Consultants Private Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We have an opening for leading Assistant Manager Customer Service for leading Life insurance company.Ensures that the complaints are registered and responded to within the stipulated TATs and in line with the Quality expectation.Complaint management which would require contacting the customers and understanding and assist in resolving the complaint.Forwards queries to respective OPCs and coordinates for supporting evidence or documentsIdentify Root Cause for complaints and highlight the same to the concerned team.Mentoring new joinees by giving adequate support as a Buddy, on job training for handling complaint cases, timely assistance to resolve complaint cases. Quality evaluations to be done for new joinees cases and data to be shared with CHMR and Quality Manager for initial 10 days.Handling complaints received in the form of Legal notices or received from the Consumer Forum or the Ombudsman and ensuring that they are adequately addressed.Handling complaints pertaining to claims and ensuring that responses are sent out within the regulatory timeline for closure.If interested, kindly revert with your updated resume, mentioning the below details.Current Salary - Expected Salary Notice period

Keyskills :
customer supportcustomer service

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