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Grievance Redressal Executive

1.00 to 3.00 Years   Navi Mumbai   26 Mar, 2024
Tech Mahindra Ltd
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBFSI
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Grievance Redressal Executive Job DescriptionJob DescriptionThe Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute.
    • Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
    • Outcalling Consumers & Commercial Entities
    • Meet productivity and quality targets
    • Work on multiple applications and action consumer complaints appropriately as per defined process within TAT
    • Internal Team coordination
    • Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints
    Knowledge, skills and abilities (KSAs)
    • Graduate with minimum 1-3 years of experience in Grievance Redressal in the BFSI industry Or email experience in BFSI industry (Customer Service)
    • Excellent communication skills verbal and written in English, should have prior experience in drafting customized response
    • Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
    • Able to work and deliver in fast-paced and high pressure environment, should have handled complex complaints
    • Should be able to be meet aggressive timelines
    • Strong customer centricity
    • Analytical and problem-solving skills are required
    • Should be flexible and adept to quick learning
    • Strong Team player
    • Good knowledge of MS Word and Excel

Keyskills :
outbound callingcustomer relationshipgrievance handlingcustomer supportgrievancescustomer servicegrievance management

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