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Inbound - Customer service Manager-Bank Payroll-Salary 4.5 Lakh

1.00 to 6.00 Years   Navi Mumbai   04 Sep, 2023
Hy Fly Consultancy Hiring For Hy Fly Consultancy
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Inbound - Phone Banking- Bank Payroll- Salary 4.5 lakh - Graduates with BPO /Voice Process exp can applyWork From OfficeCall hidden_mobile Firdousemail- hyflyhr9@gmail.comwww.hyfly.in
    • Answer inbound calls and assist customers with their Queries/Request/Complains.
    • Raise Request & Complaints on behalf of the customer in the CRM tool.
    • Generate leads and educate customers about new products & their benefits.
    • Maintain and adhere to compliance guidelines
    • Capture problem indicators, highlight and suggest improvement
    • Adherence to the monthly Score card parameters including Quality, Efficiency andAccuracy
    • Maintain adequate knowledge levels on products, processes and systems used
    • Ensure sales target are met
    • Skills Required:
    • Excellent verbal communication skills
    • Ability to comprehend, capture as well as interpret basic customer information
    • Strong customer service focus
    • Knowledge of Banking / Credit cards preferred
    Work Timings :Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)Languages Required :English + Hindi (compulsory).Education :Graduates (Any stream)Salary bracket :4 - 4.50 LPA

Keyskills :
outbound callingtelemarketingphone bankinginbound customer servicedemat accountslead generationwelcome calling

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