Massive hiring for Workforce Administration Senior Analylst - HR - Apply Now

Job Description

Experience

• At least 5 years of HR Experience

• Employee Workforce administration experience a plus
• Oracle Experience a plus
• HR Domain certification would be a plus
• Strong MS Office and Excel skills
• Proficient with Operational Excellence Practices

• A minimum of 2 years of prior people management experience.

Location: MumbaiResponsible for repeatable, predictable and measurable operations which includes but is not limited to the following:

1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required.
3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-makingprocesses where possible.
4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
5. Escalate issues and seek advice when faced with complex issues/problems.
6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically.Liaise with BCM Team and Local IT on Testing.
7. Creates a logical plan, realistic estimates and schedule for an activity or project segment.
8. Ensures progress, issues and agreements are properly documented and acted upon.
9. Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate correctiveand preventive actions.
10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, asrequired.
11. Participates in various Internal or Client initiatives related to Process.
12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basisand up-to-date.
13. Actively participate in all process related business meeting in-person or virtually through conferencecalls.
14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team.
15. Participate in and/or support during Client visits.
16. Must be able to propose process improvement ideas which can reduce time, improved accuracy orenhance controls
17. Must read, understand and analyze client process as per the business rules. Should become a Peoplerelations process expert within first 4 months.
18. Work collaboratively with all internal & Third party stakeholders to achieve Business goals.Team Development:Create a performance driven competitive culture in the team which includes but is not limited to the following:
19. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaisewith OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements.
20. Provide team members with a clear sense of direction and understanding of each others responsibilitiesincluding career planning and succession planning.
21. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.
22. Conduct/Support Training for regional teams and on-board new team members on all areas of HROoperations and including: Controls & Compliance, Business Continuity Plans, process analysis andcustomer service.
23. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise withlocal PPAs and Human Resources Team on driving key People initiatives.
24. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams areable to explain the process.
25. Escalation and resolution point for team members with regards to people related queries. Liaise withlocal Human Resources Team on critical issues.
26. Communicates clearly and concisely, using appropriate level of detail, terminology and style.
27. Retain talent and establish growth path for valued resources. Liaise with local Human Resources Teamon critical issues.
28. Resolve issues received via the escalation process and may assist with the researching and consultingto ensure client satisfaction in issue resolution.
29. Lead or assist with the development of detailed analyses for area of responsibility
30. Participate and potentially lead some activities/projects for area of responsibility
31. May provide input to day-to-day management and reporting of specialist budget.
32. Provide input to define standards and reusable approaches with benefit for cross-functional groups
33. Demonstrate strong customer service in all activities, setting the appropriate example for othermembers of the Team
34. May supervise less experienced caseworkers and fill in for the manager as needed.

Interested candidates can call or whatsapp on Mrunali: 9324950065 / Aniket: 9767044314

Keyskills :
excelprofessional employer organizationms officeoperational excellencehrooperationslean deploymentoracleworkforce adminstrationpeople management