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Opening for Debt Collection (DRA)

0.00 to 5.00 Years   Navi Mumbai   09 Jan, 2023
Team Ideal Private Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaPre-SalesCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Collection Agent Responsibilities:
    • Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
    • Developing debt collection strategies and plans.
    • Adhering to the FDCPA throughout the debt collection process.
    • Contacting debtors by telephone to enact and negotiate debt recovery.
    • Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
    • Preventing repeated payment delinquency by negotiating manageable debt payments.
    • Negotiating settlements to receive payment on a certain percentage of the debt.
    • Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.
    • Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied.
    • Initiating legal and repossession proceedings if debt recovery fails.
    Collection Agent Requirements:
    • Debt collection certification or training preferred.
    • In-depth knowledge of the FDCPA and professional codes of conduct.
    • Proficiency in debt collection software, such as ACE and CollectMax.
    • A minimum of 2 years experience in sales, customer service, or telemarketing.
    • Previous debt collection experience will be advantageous.
    • Experience in developing and enacting debt recovery plans and strategies to prevent losses.
    • Exceptional ability to communicate with debtors to negotiate debt payment plans.
    • Ability to collaborate on debt collection efforts with other departments and institutions.
    • Experience in tracking down defaulters by searching publicly available databases and records.
    • Exceptional recordkeeping and interpersonal skills.

Keyskills :
collections3rd party collectiondebt recoveryrecoveriesdebt collection

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