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Process Trainer - Call Centre trainer for a Top International BPO

2.00 to 7.00 Years   Navi Mumbai   11 Nov, 2022
Gratitude India Manpower Consultants Private Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 5 - 8 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    A Top BPO Company in Nagpur/ Navi Mumbai are hiring. Require someone who can lead all Call Center and Client Teams new hire training activities. Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the project assigned experience . Just Click on the link and Apply the BPO of your Choice. It is Super Transparent. Try itTo apply for BPOs/MNC Companies click on this link and fill in your application. This is important to get selectedhttps://www.myglit.com/lateral/cref/62943cb038JOB DESCRIPTION PROCESS TRAINERProcess Trainer Nagpur (BPO/KPO International Mandatory)General Shift -Domestic Process (Need Good Commskill)Salary Up to 5.5 to 6LpaYears of experience 2-7 yearsRelocation is allowProcess Trainer Navi Mumbai (BPO/KPO International Mandatory)General Shift -Domestic Process (Need Good Commskill)Salary Up to 5.5LpaYears of experience 2- 7 yearsThe primary role of the Call Center Trainer is to lead all Call Center and Client Teams new hire training activities. Develop, periodicallyreview and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of theproject assigned.ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as andwhen necessaryConduct and periodically review contents/initial training material of the initial training of New Hires of theprocess.Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies.Evaluate clients training requirements and establish training goals/completion milestonesDevelop and implement client-specific training programs and material using input from Project Managers, client trainingmaterials and Knowledge System contents.Coordinate training activities looping in Hexaware and client stakeholders.Facilitate role-playing, test, certification, and remediation.If needed, should be able to assist Human Resources and Call Center Management in participating in the selection processof potential candidates;Work with the internal management staff to develop and facilitate motivational activities for the advisors.Provide assistance in developing cross-training materials and SOPs, as required;Preparation of Training Plans, and relevant Training reports and Dashboards.Perform other duties as assigned.Ability to work in night/rotation shifts as well. Process could also demand a 6 day working and should be open for itaccordingly.REQUIRED QUALIFICATIONS & Technical Competencies:Excellent verbal, written and interpersonal communication skills;Outstanding customer service skills and dedication to providing exceptional customer care.Must be self-motivator and self-starter.Focus on quality and customer service.Solid time management skills.Must be able to effectively deal with people at all levels inside and outside of the Company.Creative ability, writing proficiency and visual graphics design ability;Ability to multitask and successfully operate in a fast paced, team environment;Must adapt well to change and successfully set and adjust priorities as needed;Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point,including ability to create Power Point presentations, and basic Outlook).

Keyskills :
client servicingkpobpointernational call centeroutboundvoice processtrainingcustomer serviceprocess trainer

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