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Room Attendant

1.00 to 4.00 Years   Navi Mumbai   27 Sep, 2022
Concept Hospitality Pvt Ltd
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 1.0 - 1.5 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaHousekeeping
EmploymentTypeFull-time

Job Description

    JOB SUMMARYTo provide clean, disinfected, hygiene, comfortable and hazard free environment in the rooms of guests, that meet hotel standards and provide helpful, friendly, prompt and personalized serviceMultiskilled Activities
    • Should posses skills and capabilities to suit the position of Carpet Crew ,Linen attendant, Valet attendant and mini bar Operations
    Established Duties
    • To abide by the mission statement
    • To abide by the values and rules of the hotel
    • Ensure highest level of hygiene and cleanliness, all amenities, proper maintenance and a perfect room for Guests as per hotel standards
    • Knows the location of different rooms and suites and their names and their layout of the hotel
    • Responsible for floor master keys and security of guest rooms and ensures all standards as per checklist
    • Prepares and services rooms to meet Guest requirements on the floor by keeping Guest preferences in mind
    • Specific no of rooms departure clearance by 9 a.m,11 a.m,1 p. m and 4 p. m
    • Knows and gives evening /turndown services
    • Control consumption of supplies and check pilferages
    • Care in placements of personalized stationery and removing them on departure
    • Prepares accurate occupancy report with information regarding scanty baggage, luggage occupied to control skippers and ensure correct billing
    • Informs supervisor / housekeeping desk of lost and found items, missing articles and damaged property
    • Coordinates with Housekeeping desk for amenities like bathrobes, plants, Stationery , mini bar, maintenance etc
    • Checks all consumption of items in the room mini bars, replenishes them as when required and raises checks for consumption
    • Mini bar replenishments from mini bar stores by 11.a.m/3p.m
    • Checks all consumption of items in the room mini bars, replenishes them as when required and raises check for consumption
    • Sends Guests laundry to the laundry
    • Coordinates with room service for clearance of soiled trays, etc
    • Maintaining the Pantries/ Pan stocks
    • Cleaning supplies with appropriate methods
    • Knows & Replenishes the different emergency supplies
    • Give feedback to supervisors regarding the status of rooms, extra amenities provided etc. at end of shift
    • Feed back of guest messages regarding services
    • Keeps a check on activities and people on the floor and informs the supervisor / Desk of any suspicious or irregular movement
    • Informs Housekeeping supervisor of any guest requirements regarding Housekeeping which are beyond his/her own capabilities
    • Ensure maximum privacy and least disturbance to Guests in rooms
    • Shooting of soiled linen/counting linen per shift at 4 pm / 10 pm
    • Ensure spotting, Shampooing , repair, laying of carpets and rugs
    • Ensures spotting and upkeep of upholstery and lampshades
    • Ensures cleaning and maintenance of equipment
    Eco and Cost control Responsibilities
    • To use eco-friendly products and cleaning agents made available
    • To follow energy conservation methods
    • To follow three bin rule religiously for recycling of paper
    • To follow water conservation methods
    • To follow and educate eco- methods to other fellow friends and acquaintances
    • To follow the Ecotel Manual
    • Control of consumption of Guest Supplies
    • Control of consumption and misuse of linen
    • Follow correct cleaning procedures and methods
    • Recycling of supplies like soap covers, newspaper bags, boxes, etc
    • Control of consumption of chemicals
    • Work efficiency

Keyskills :
laundryhousekeepinghotelroom cleaning

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