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Service Manager

4.00 to 9.00 Years   Navi Mumbai   23 Apr, 2024
Ayesha Tahir Vohra Hiring For Automobile Client
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryAutomobile / Auto Ancillaries
Functional AreaService / Installation / RepairCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    !!Greetings From Aalyaan Services!!Urgently require Service Manager For 4 Wheeler Commercial - Thane Location.ESSENTIAL JOB FUNCTIONS
    • Determines and addresses the customers needs, problems, complaints, requests, questions and deadlines in a business-like manner.
    • Directs and communicates the customers needs to the service department for diagnosis. Verifies with the service department that the appropriate services have been completed.
    • Sells tires, automotive accessories, service repairs and preventative maintenance to satisfy customers needs.
    • Learns and maintains current product knowledge on all tires, service and other products that are represented, as well as, those of competitors.
    • Accurately answers questions both over the phone and at the store location.
    • Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them.
    • Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines.
    • Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter.
    • Builds a loyal customer base.
    • Prepares accurate estimates and billings for customers.
    • Invoices customers using proper procedures for cash, charge, credit, employee, fleet and national accounts.
    • Knows, understands and performs the Maintenance Technician duties.
    • Establishes priorities on a daily basis among completing requirements to insure that products and services are delivered to customers as promised.
    • Analyzes, organizes and prioritizes daily workflow through 1-9 customer service system. Demonstrates the ability to be decisive and manage use of time. Effectively trains, develops and motivates store personnel.
    • Evaluates, encourages and disciplines employees in a fair and objective manner consistent with stated company policies and procedures. Delegates authority by recognizing and utilizing the skills of others.
    Job Description
    • Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner.
    • Demonstrates reliability in all actions with customers and employees.
    • Learns and understands the performance business data and applies it fairly to daily operations and decisions in order to increase productivity.
    • Effectively manages employee productivity, store expenses and inventory.
    • Reaches established monthly goals.
    • Communicates questions, problems and results to the Store Leader in a timely manner.
    • Learns and utilizes the computer system, software and transfer system.
    • Follows daily opening and closing procedures accurately. Learns and maintains current product knowledge on all tires, service and other product lines that are represented as well as those of competitors.
    • Maintains accurate inventories for tires, parts and other product lines.
    • Understands, follows, applies and communicates all current and newly-written policies to subordinates.
    • Reports to other locations to fill-in for the manager, if required.
    • Responds accurately and on time to all administrative and paperwork duties and deadline including training, time records, invoices, evaluations, deposits, etc.
    If Interested Please Share Your Updated Resume on hidden_emailRegardsImran

Keyskills :
automobileservice management

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