skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Team Leader- International Voice

4.00 to 9.00 Years   Navi Mumbai   26 Dec, 2022
Gratitude India Manpower Consultants Private Limited
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    TO APPLY FOR THIS POSITION CLICK ON THE LINK AND DIRECTLY SHORTLIST FOR THE INTERVIEWhttps://myglit.com/lateral/cref/a1fecda492Responsible for maintaining discipline and absenteeism of team on the floor. Responsible for staff retention within the team. Coordination between Managers and Team Members. Ensure prompt and accurate service and achievement of targets. Responsible for Team Building & Implementation of Processes Team handling and Mentoring. Performance feedback session to be provided to agents. Analyze various reports including process dashboards & team performance reports. Should have working knowledge of AHT and WFM. Primary focus on achieving SLA. Motivating associates through effective management, career development & implementation of reporting mechanism. Timely Submission of Operations Review Preparing roster and manage shrinkage Conduct audits & share feedback with team members Monitor team performance and report on metrics Good analytical skills, expertise in MS ExcelNeed 1 year of TL Experience on papers atleast in International Voice ProcessTO APPLY FOR THIS POSITION CLICK ON THE LINK AND DIRECTLY SHORTLIST FOR THE INTERVIEWhttps://myglit.com/lateral/cref/a1fecda492This opening is a For a Top BPO In Goregaon East which is also Indias Biggest IT Company

Keyskills :
outsourcinginbound processinbound customer serviceteam leadingbpo voicecustomer service

APPLY NOW

Team Leader- International Voice Related Jobs

© 2020 Skillindia All Rights Reserved