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Technical Lead

3.00 to 5.00 Years   Navi Mumbai   21 Dec, 2020
CMS IT SERVICES PRIVATE LIMITED
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk,General / Other Software
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings of the day!we have opening forTechnical LeadJob Responsibilities:

  • a. Managing a team of technical support resources.
  • b. Resolution of escalated IT support cases in Coordination with other Technical Leads, BPCL IT Functional Teams, BPCL Business teams, Users, OEMs and Vendors etc.
  • c. Develop and maintain the Process and Technical Knowledge Base based on the reported cases and input received from BPCL Functional Teams for the training and ready reference by other support technicians.
  • d. Any other application administration role assigned by BPCL Management in the capacity of senior L2 technician, including but not limited to Antivirus management, Patch Management, Audio-Video Support and Network Support.
  • e. New Projects / IT implementations / testing / troubleshooting as guided by BPCL Functional Teams / OEMs.
  • f. Guidance to the team, performance review, training and maintenance of SLAs.
  • g. Other jobs falling in the ambit of overall IT support / Services as assigned by BPCL Management.
Technical and Technical Support Engineering Skills.Good written and oral communication skills3 years of experience in IT / IT support and services profileB.E. /B. Tech in Information Technology/ Computer Science from a recognized university.Certified in Hardware, Services and Infrastructure / Network / Security / IT Management from recognized certification authorityTechnical and Technical Support Engineering Skills.Good written and oral communication skillsLocation-Mumbai/Navi Mumbai.Regards, HR Team

Keyskills :
javacustomer relationstechnical supportpatch managementsqltroubleshootingenvironmentsql serverit support casesbpcl functional

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