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Technical Support Engineer

7.00 to 10.00 Years   Navi Mumbai   31 May, 2023
PARISHRAM RESOURCES PRIVATE LIMITED
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Sr. Technical Engineer APM (Configuration / Analyst Consultant)Keywords: Application performance, Application Support, Production Support, APM, DynatraceRequired Skill Set:Must Have:
    • 7 to10 years of experience, preferably a part of it in the IT Management / Application
    • Performance Management area
    • Experience working on distributed enterprise software products
    • Worked using any APM tools. Preferably on Dynatrace.
    • Excellent analytical skills, ability to identify bottlenecks and recommend solutions
    • 4 years of experience in customer-facing positions as a professional services consultant or
    • implementation engineer
    • Familiar with basic tasks of any one of the databases & Middleware.
    • Ability to understand Application architecture and associated business / IT Operations
    • workflows.
    • Understanding on Linux commands, Scripting and SQL
    Good to Have:
    • Prior development background in J2EE or .Net stack is a strong plus.
    • Experience in Windows Server operating system and administration skills is an added
    • advantage.
    • Able to independently write and trouble-shoot scripts in Shell / Python / SQL
    • Deliverables:
    • Understand & document client application landscape and infrastructure
    • Get details of known application, infrastructure outages and pain points
    • Understand customers requirements and translate them to specific monitoring
    • requirements
    • Review the plan and get sign-off from the client project manager
    • Ensure on time delivery of tasks and completion of APM product implementation milestones
    • Analyze the alerts and issues identified by APM product to assist in detailed Root Cause
    • Analysis and Alert Fine tune
    • Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of APM product Analysis.
    • Train client / APM monitoring team on features of APM Product and using it to proactively
    • monitor performance in their environment as well as use the product to identify bottle neck as needed
    • Track the support requirements and interface with the APM Product support team for quick resolutions
    • Manage the APM patch updates and upgrades on an ongoing basis
    • Ensure and document full deployment of APM product in clients environment
    • Troubleshooting configuration/environment/application server issues.
    • Lead regular meetings with clients and internal stakeholders.

Keyskills :
technical engineeringtechnical support

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