Urgent | Requirement for Sales/Sr. Sales Consultant for reputed Automobile Group

Job Description

Dear Candidate,Urgent opening for Sales/Sr. Sales Consultant for reputed Automobile Group in Worli.Key ResponsibilitiesBuilds rapport and customer relationships and qualifies the customers requirements
• Demonstrates the JLR Customer First Behaviours in all interactions with customers and colleagues
• Asks questions and listens to build rapport and understand individual requirements
• Qualifies own understanding of the customers needs through discussion of alternative options, to build the closest
• possible match between the product and customers needs
• Demonstrates the most suitable options to the customer, adapting own style according to the customers requirements
• Takes responsibility for booking test drives and encouraging customers to experience the product
• Builds a strong understanding of the customers needs to guide them towards the best choice
Agrees the details of the sale Ensures sales opportunities are maximised for the full range of JLR services and products, including warranties and service plans Accurately appraises vehicles to purchase and sell, optimising the value for the Dealership Appraises and agrees the sale price in an open and friendly manner, ensuring that Sales Manager authorisation is discreetly gained as necessary Introduces JLR finance options (via the Business Manager as appropriate) prior to agreeing the payment method with the customer, working within JLR guidelines to ensure all payments are complete Completes required documentation accurately and registers all Sales with Administrative colleaguesCo-ordinates order and delivery
• Works with Sales colleagues to maintain accurate stock availability information
• Ensures pre-delivery inspections and agreed repairs/servicing are carried out prior to delivery
• Liaises with Administrative colleagues to ensure product availability fits with company standards, places the order, updates
• customer records and schedules any complementary services/additional work to be completed on the vehicle
• Works with Administrative colleagues to confirm a delivery date and identify any changes to the original schedule
• Maintains contact with the customer to ensure they are kept fully informed throughout the sale and pre-delivery
• process, notifying them of any changes and arranging a convenient handover
Develops relationships to win new business
• Develops effective long term relationships to deliver future business by getting to know customers
• Plans and organises own selling activity to secure new business (e.g. by telephoning sales prospects, previous/existing
• customers and general enquiries)
• Generates customer referrals by planning and delivering effective prospecting activities, ensuring leads and enquiries
• are followed up appropriately
• Completes agreed number of prospecting calls to meet and exceed agreed targets
• Participates in planning sales and marketing campaigns and promotions
• Shares information on new products, features and benefits and technologies with interested customers and colleagues
Manages the display of products and merchandise
• Ensures vehicles are presented professionally at all times
• Suggests and makes changes to vehicle displays and ensures the sales environment is clean and tidy at all times
Works as a full member of the Dealership team
• Works with colleagues across the Dealership to deliver improvements and provide a seamless service to customers
• Works with colleagues across the Dealership to investigate and resolve customer complaints
• Adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people,
• vehicles and property at all times, reporting any known faults or hazards
• Understands and follows relevant aspects of JLR operating guidelines
• Maintains a professional manner and high standards of personal presentation at all times
• Follows operational processes flexibly and thoroughly. Uses online dealer systems to report performance against
• targets
• Ensures own work area, vehicles and clothing are kept clean, tidy and in a safe condition in order to uphold JLR and
• dealer standards.
Key Success Criteria
• Sales volume and profitability targets
• Test drives, Conversion ratios and levels of lost sales
• Accessory and merchandise sales
• Customer satisfaction targets (e.g. CLP, mystery shop)
• Process delivery and compliance (e.g. sales core process, customer queries dealt with in agreed timescales)
• Level of customer complaints
• Personal training and development target
Interested candidate can share their resume on hidden_email or call at hidden_mobile

Keyskills :
automobilecar salescustomer relationshipsales consultingsales coordinationpremium sales