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Virtual Relationship Manager Bank _ Navi Mumbai

1.00 to 6.00 Years   Navi Mumbai   01 May, 2023
V-Konnect Associates Hiring For One of the leading bank
Job LocationNavi Mumbai
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Engage with assigned portfolio of Bank customers for service and deepening relationshipCustomer interactions to be duly updated in Bank system for audit trail and reference to future interactionsDeepening of customer portfolio level benchmarksManage Issues and Maintain complete relationship record for assigned customer accountsEnhancing customer wallet sizeProfiling Customer to increase wallet share Engaging to capture customer banking habits and inducing to make Bank as primary relationshipEnsuring customer scoping being done with need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordinglyService to Sales approach established for deepening relationship with family members and associates which have been grouped togetherAcquisition of New To Bank CustomersTo acquire new to bank customers from leads generated through marketing channel and various campaignsReferrals generated from existing customersPenetration of products across family groupsCustomer Query and Complaint resolution:Ensure query resolution of the customers by coordinating with service and operations teamResolving all complaints received from preferred customers within the stipulated TATsFulfilment of other objectives:To actively participate and contribute in fulfilment of other time bound objectives that department or organisation may initiate from time to time.

Keyskills :
inboundoutboundvrmvoice processvirtual relationship managerphone banking officer

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