Assistant Manager - Operations

Job Description

- Develop and implement methods to create, track, measure and communicate processes and systems.- Monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.- Develop visual and non-visual based SOPs for knowledge-sharing and process improvements.- Develop Strong process Knowledge.- Oversee the successful implementation of Projects assigned.- Prepare reports and maintain records of work accomplishments and administrative information, as required.- Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.- Willingness to work in dynamic, high-growth environment and should be willing to work in night time in case of project requirements.- Delegate and allocate responsibilities efficiently to manage projects end to end.- Ability to identify strengths and weaknesses of team members and suitably make changes if required.Core Competencies :- Ability to manage multiple, concurrent projects and initiatives- Outstanding verbal and written communication skills- Excellent organizational skills with the ability to handle and prioritize multiple projects- Self-starter. Must ask questions and learn new skills quickly on the job.- Driven, team player that is motivated to take responsibility and ensure successful outcomes across activates- Ability to work under tight deadlines with short turnarounds in a fast-paced working environment

Keyskills :
bpo operationsassistant managerassistant