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Customer Care Executive

0.00 to 4.00 Years   Noida, Chennai, Hyderabad, Gurugram   12 Aug, 2022
ARYAN TECHNOLOGY
Job LocationNoida, Chennai, Hyderabad, Gurugram
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaCustomer Care ExecutiveCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    ResponsibilitiesCustomer Service Responsibilities list:
    • Managelargeamounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service teamsales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers
    Requirements and skills
    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school diploma

Keyskills :
customer carecustomer service systemscustomer service managementcall center operations

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