Fault Management Expert

Job Description

About NokiaWe create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the award-winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks. Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries. Come create the technology to connect the world.Cloud and Network ServicesCloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation. Job Responsibilities & Competencies

• Requirement is resources with L2 Level knowledge in IMS ( Nokia IMS node, CFX, NTAS, SBC, MRF)
• Level-2 level Trouble ticket/CR handling within SLA/OLA
• Customer Issue handling and troubleshooting based on traces (tcpdump)
• MOP preparation for the activities and new learnings against Care recommendation and Emergency
• Prepare, implement and verify the configuration and integration of a Node / system
• Emergency Handling and chronology preparation post incident
• Coordinating with care team for handling resolved cases
• Interfacing with other Technical Teams like Cloud/VNF Care
• Troubleshooting and Configuration management for multi-vendor node like Ericsson/Nokia IMS
• knowledge about Nokia Core product like CFX/SBC/NTAS/MRF/cloud.
• Understanding E2E customer requirement and works towards achieving 100% output with good quality
• Guiding team members to execute complex & critical configuration changes.
• Undertaking technical and On-Job training for fellow team members as per requirement.
• Responsible for preparation & implementation of shift roster for team.
• Tracking of issues related to tools and timely escalation as per pre-defined matrix
• Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers.

Additional Information, About NokiaWe create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the award-winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks. Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries. Come create the technology to connect the world.Cloud and Network ServicesCloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation. Job Responsibilities & Competencies

• Requirement is resources with L2 Level knowledge in IMS ( Nokia IMS node, CFX, NTAS, SBC, MRF)
• Level-2 level Trouble ticket/CR handling within SLA/OLA
• Customer Issue handling and troubleshooting based on traces (tcpdump)
• MOP preparation for the activities and new learnings against Care recommendation and Emergency
• Prepare, implement and verify the configuration and integration of a Node / system
• Emergency Handling and chronology preparation post incident
• Coordinating with care team for handling resolved cases
• Interfacing with other Technical Teams like Cloud/VNF Care
• Troubleshooting and Configuration management for multi-vendor node like Ericsson/Nokia IMS
• knowledge about Nokia Core product like CFX/SBC/NTAS/MRF/cloud.
• Understanding E2E customer requirement and works towards achieving 100% output with good quality
• Guiding team members to execute complex & critical configuration changes.
• Undertaking technical and On-Job training for fellow team members as per requirement.
• Responsible for preparation & implementation of shift roster for team.
• Tracking of issues related to tools and timely escalation as per pre-defined matrix
• Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers.

Additional Information,

Keyskills :
core networkradio networksglobal servicesnetwork servicessoftware businessconfiguration managemente2eimscfxcarecloudradiomobileoutputofferstrainingsoftwarebusinessequipmentportfolio