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Manager, Self-Service Content & Engagement

2.00 to 4.00 Years   Noida   05 Jul, 2022
Adobe Systems
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Define, deliver, and lead content for a suite of products within multiple channels - web, in-app and more. Maximize customer data analysis to identify and build strategies for knowledge, troubleshooting, and outcome-based content Work with marketing and product teams to come up with projects and campaigns to aid self-serve, increase ARR and grow product usage Lead projects, results and dependencies in the context of narrow release timelines. Collaborate with engineering, support and product management to understand product goals, technical details, and implement content needs. Be capable of wearing multiple hats: strategist, creator/author, quality control/editor, customer support, and project manager. Design and/or maintain logical information architectures with a primary focus on usability and discoverability Collect and analyze quality metrics to ensure content success and goals. Lead and manage of team of 2-5 people consisting of Content creatorsExperience & qualifications 10+ years of experience with 5 years min in a content strategy role preferably at a software company where the majority of your work involved customer-centric content and collaborating with various partners. Strong experience in strategic leadership needed. Demonstrated success in cross-regional projects or initiatives coupled with the capability to juggle and prioritize many projects simultaneously. Experience with text, visual, and video development tools or CMS.,

Keyskills :
EngagementManager

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