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Telecom Jobs

Noc Engineer

0.00 to 1.00 Years   Noida   29 Sep, 2023
Job LocationNoida
EducationNot Mentioned
SalaryRs 1.0 - 3.0 Lakh/Yr
IndustryTelecom / ISP
Functional AreaTelecom Software

Job Description

    Location- Noida Sector 62, Ericsson office.Knowledge Boulevard, A Block, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309Description:Good in communication, technical knowledge & good attitude.Ready to work from office with rotational shifts (cab facility and extra allowance for night shift)Electronics and Communications stream candidates preferredAnalyze the problems, implement the troubleshooting, incident reaction on the system and communicate for a better resolution to meet the business goals or objectives.Network monitoring and troubleshooting computer and telecommunication networks and systems.Ensuring smooth functioning of the network.Monitor Systems, Troubleshoot Problems, Tracking Issues, Report IncidentsJob DetailsFunction: MS Automated OperationsPosition: ConsultantJob Stage: 2Location: NoidaInterfaces: L1 Fault Management, 2nd Level Operations, Field Operations & Maintenance, Incident Management.Reporting Manager: CA Manager24X7 Shift Working: Yes2 Role DefinitionSurveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.3 Key ResponsibilitiesService Alarm MonitoringAlarm Management for the assigned Network ServicesTicket ManagementMonitoring all events in Customers managed infrastructure in order to secure that services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptionsResponsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizationsWork Order HandlingRegular follow up on the events with relevant departments working on it as per the MSTOP processWork towards KPI & Balanced Scorecard parametersWork towards the IPM parameters assigned by the CA ManagerEnd to end responsible for the incident ticket lifecycle.Adherence to the organizational guidelines & departmental processes & procedures4 AuthorityClearing the first level Network AlarmsCreation of Trouble TicketsTicket updating and routing to the relevant department for further course of actionClosure of ticket5 Candidate PrerequisitesQualifications: Degree within Telecommunication Engineering/Computer Science.Industry experience: TelecomCertifications: Certification related to Telecom/IP shall be an added advantageTechnical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service NetworksLanguage skills: Proficiency in written / Spoken EnglishValues and behaviors: People with flexible mindset and who are willing to work in high energy dynamic environment must only applyif interested pls contact hidden_mobile or send your cv

Keyskills :
communication skillsalarm monitoring

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