Process associate UW

Job Description

Process Associate/ Process Developer, Insurance UW In this role, you will be responsible for constantly monitoring centralized mailbox and work upon incoming submission emails request using FIFO method Responsibilities Thoroughly review submission requests to identify / validate submission vs referral. Record and refer those that are outside the guidelines to the underwriting department for approval. Register only new business submission directed to underwriter/designated mailbox. & update all relevant information in the system. Ensure that turnaround time and quality of documents meets Company service standards Once the registration is completed, submission is released to designated Underwriter. Manage and maintain records including correspondence and data files Provide customer service to underwriters, operations staff across the country(s) and other functions within Tango. Contact internal resources to research and resolve issues Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures which increase the efficiency of the team. Manage own work in process and support team efforts to ensure that individual, team goals are met. Queue Management Effectively monitor and manage queue in absence of team leads. Perform quality audits & sharing RCA on escalations received. Monitors, analyses and report on trends in the key underwriting performance drivers. Client Facing Role - Leading weekly discussions on operations with Canada stakeholdersQualifications we seek in you Minimum qualifications Graduate / Postgraduate Any with good problem solving skills Ability to accurately interpret and compile information from a variety of sources and systems Ability to function effectively in a team environment exercising good judgment Ability to meet outlined and expected standards of timeliness and accuracy in completion of work High level attention to detail and accuracy with high customer service orientation. Good Communication & written English skills MS Excel Skills Intermediate MS Word- IntermediatePreferred qualifications Good interpersonal skills with full understanding of US/Canadian insurance dynamics React proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving. Excellent processing skills and a positive, can do attitude., Process Associate/ Process Developer, Insurance UW In this role, you will be responsible for constantly monitoring centralized mailbox and work upon incoming submission emails request using FIFO method Responsibilities Thoroughly review submission requests to identify / validate submission vs referral. Record and refer those that are outside the guidelines to the underwriting department for approval. Register only new business submission directed to underwriter/designated mailbox. & update all relevant information in the system. Ensure that turnaround time and quality of documents meets Company service standards Once the registration is completed, submission is released to designated Underwriter. Manage and maintain records including correspondence and data files Provide customer service to underwriters, operations staff across the country(s) and other functions within Tango. Contact internal resources to research and resolve issues Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures which increase the efficiency of the team. Manage own work in process and support team efforts to ensure that individual, team goals are met. Queue Management Effectively monitor and manage queue in absence of team leads. Perform quality audits & sharing RCA on escalations received. Monitors, analyses and report on trends in the key underwriting performance drivers. Client Facing Role - Leading weekly discussions on operations with Canada stakeholdersQualifications we seek in you Minimum qualifications Graduate / Postgraduate Any with good problem solving skills Ability to accurately interpret and compile information from a variety of sources and systems Ability to function effectively in a team environment exercising good judgment Ability to meet outlined and expected standards of timeliness and accuracy in completion of work High level attention to detail and accuracy with high customer service orientation. Good Communication & written English skills MS Excel Skills Intermediate MS Word- IntermediatePreferred qualifications Good interpersonal skills with full understanding of US/Canadian insurance dynamics React proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving. Excellent processing skills and a positive, can do attitude.,

Keyskills :
customer relationsinsurancequalitysalessapnew businessquality auditcustomer focusproblem solvingcustomer servicecustomer centric