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Technical Support Engineer

4.00 to 8.00 Years   Noida, Chennai, Hyderabad, Kolkata   18 Aug, 2022
Job LocationNoida, Chennai, Hyderabad, Kolkata
EducationNot Mentioned
SalaryRs 8 - 10 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities
    • Provide support to customers across the globe through various channels like Voice, Email and Chat.
    • Answer customer queries on Enlighteds products, solutions, warranty, etc.
    • Remotely troubleshoot, resolve technical issues and problematic situations at customer sites.
    • Provide periodical reports to managers.
    • Participate in creating self-help resources and knowledgebase for customers.
    Educational Qualification:
    • BE /B.Tech Any Specialization
    Desired Candidate Profile
    • Must have excellent written and oral communication skills.
    • 3+ years in providing technical support to international customers
    • Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals.
    • Should be familiar with Linux platform and Web applications.
    • Good troubleshooting skills.
    • Adequate experience in Microsoft Word and Excel.
    • Good analytical and problem-solving skills.
    • Should be self-organizing and be able to work with minimal supervision.
    • Willingness to work in 24x7

Keyskills :
problem solvingtechnical supportnetworking

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