Tech Support (US Voice Process) - US Based IT Company -Ahmedabad -Night Shift

Job Description

Dear Candidate,Greetings of the day!We are looking for Tech Support at Ahmedabad with US Based IT CompanyKindly go through the above JDProfile :- Tech SupportDesignation: Software SpecialistDepartment: SupportReporting Structure: Team LeaderLocation :-AhmedabadCTC :- As per company normsExperience:- Fresher / 1+ YrsGender :- Male / Female2yrs Bond for FresherWorking Time :- 6:00PM to 3:00AM /7:00PM to 4:00AMWorking Shift :- Night ShiftWorking Days :- 5 Days*NOTE :- Currently WORK FROM HOME*Job DescriptionKey Responsibilities & Accountabilities:Responsible for the following schedules/resolving customer cases and abide by the prescribed norms.Maintain the highest level of technical and process expertise, specific to the industry, client processes, applications/utilities and products.Maintain the highest level of soft-skills and telephone etiquettes.Handle cases/schedules and escalations appropriately.Share the technical expertise, soft-skills and telephone etiquettes with the team.Share latest technical/process related inputs with the team.He/She is supposed to maintain 100 % quality in terms of documenting the caseswith the required information(complete and detailed documentation of the resolution and the root cause)Reporting to work on all the scheduled day and not taking an unplannedabsenteeism.Follows & Promote the company culture, its vision & values.Regards,Dolly SatraIntact Searchhidden_mobilehidden_email

Keyskills :
software supporttechnical supportquery resolutionsql queriestech supportnetworkingjava