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Support Executive

3.00 to 8.00 Years   Panchkula   26 Jul, 2023
Bhaskar Rao T Hiring For Rao Property Builders
Job LocationPanchkula
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryEngineering / Construction
Functional AreaCustomer Service (International)Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Your main goal for this role will be to monitor each employees work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelors degree in Business Administration to join this job position.If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.ResponsibilitiesUnderstanding the products and services provided by the company.Preparing company policies and procedures.Developing training lessons with service delivery systems.Managing a team of Customer Support Representatives.Supporting the customer through an email ticketing system and phone calls.Resolving customer complaints and queries.Providing detailed information to customers.Monitoring the performance of individual representatives.Maintaining records of each phone call for future reference.Assisting the HR department with hiring new employees.Providing the new employees with training sessions for enhancing their skills.Offering exceptional customer service and satisfaction.Following up with customers for any further information.Taking feedback from the customers.Negotiating the terms and conditions with the customer.Contributing the work to the companys knowledge base.Maintaining a healthy relationship with the clients.Adhering to the companys rules and regulations.

Keyskills :
blended processcommunication skillsdomestic processdomestic callingcustomer servicecustomer complaintscustomer support

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