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Telecaller

1.00 to 6.00 Years   Patna   06 Mar, 2022
Kyonica Multisolutions Pvt Ltd
Job LocationPatna
EducationNot Mentioned
SalaryRs 1.0 - 1.5 Lakh/Yr
IndustryManufacturing
Functional AreaBack Office OperationsSales Support / MIS
EmploymentTypeFull-time

Job Description

    TELECALLER Job SummaryYou will answer incoming and outbound calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.TELECALLER Job Responsibilities and Duties:
    • Answer incoming and outbound calls and respond to customers emails
    • Management and resolve customer complaints
    • Sell products and place customer orders in the computer system
    • Identify and escalate issues to supervisors
    • Provide product and service information to customers
    • Research required information using available resources
    • Research, identify, and resolve customer complaints using applicable software
    • Process orders, forms, and application
    • Route calls to appropriate resources
    • Document all call information according to standard operating procedures
    • Recognize, document, and alert the management team of trends in customer calls
    • Follow up customer calls where necessary
    • Upsell products and services
    • Complete call logs and reports
    • Other duties as assigned
    TELECALLER Qualifications and Skills
    • High school diploma or equivalent
    • Proficient in relevant computer applications
    • 0-1 years of experience in a call center environment
    • Knowledge of customer service practices and principles
    • Excellent data entry and typing skills
    • Superior listening, verbal, and written communication skills
    • Ability to handle stressful situation appropriately
    Company ProfileKyonica Multisolutions Pvt. Ltd. - A best telematics solution providing company with global presence, which includes hardware, software and service, support from last 5 years. With increase in technology,Kyonica Multisolutions Pvt. Ltd. keeps hands on latest technology and provides CCTV CAMERA LED TV & GPS (Global Positioning System) tracking product based services. We believe in privacy and importance of the data and constantly. We work to secure the data using latest technology.Regards,Kyonica Multisolutions Pvt. Ltd.Sanayam Pratik, Apartment G-1,Nr. Palm View Hospital, Jagdeo Path,Pilor No.- 4 Bailey Road, Patna-14.Mo.No.- hidden_mobile/hidden_mobile

Keyskills :
back-end operationsmarket requirements documentssales coordinationproduct requirements

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