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Biz Ops Engineer I

2.00 to 7.00 Years   Pune   30 Nov, 2022
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Role: Provide technical operations support for the Brighterion team with focus on minimizing impact to customers and internal users. This specific opportunity is for a candidate with previous technical experience on Remedy ticket system and Access MC system. Frequently follow up on tickets and identify areas of improvement to speed up implementation. Create technical CRQ, WO, REQ tickets in Remedy including supporting documents such as validation plan, blackout plan, installation plan, highest level of testing, etc. Submit access control and server provisioning tickets in Access MC. Track, monitor, and follow up on the approvals and implementation of each ticket. Ensure each ticket is completed on time or within SLA. Escalate delayed items in Remedy and Access MC. Schedule change as necessary to minimize downtime and impact to customer and users.All About You Entry-level knowledge of access control and change control Knowledge about Remedy and Access MC Effective organization skills Bachelors Degree or equivalent work experience. Strong communication skills able to bridge all levels of the organization up and down to create a shared knowledge and understanding of project details, issues, and solutions. Suitable candidates will have a passion for learning and thrive in a fast paced environment Strong team player, resilient, and able to work autonomously,

Keyskills :
CRQREQ

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